Huge Internet Outage Affecting 25% of Canada
On July 8th, 2022, an outage cut off the internet for 25% of Canada. This outage, affecting Rogers customers, caused disruptions in landline phones, cellular phones, and internet connectivity throughout the country. First, it was thought that Canada was suffering from a DDoS attack, but their CDN company, Cloudflare, quickly shot that down when they speculated that the outage was related to an internal error at Rogers.
What Does Rogers Have to Say About This?
Well, here’s a letter that was posted on the Rogers company website on Friday evening:
We know you count on Rogers to connect you to emergency services, make payments, serve your customers, connect with work and keep in touch with friends and family. We take that responsibility very seriously and today we let you down. We can and will do better.
As you know, we experienced a network outage across both wireless and wireline service that began early this morning.
We have made meaningful progress towards bringing our networks back online and many of our wireless customers are starting to see services return. We don’t yet have an ETA on when our networks will be fully restored but will we continue to share information with our customers as we restore full service.
We know going a full day without connectivity has real impacts on our customers, and all Canadians. On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to sincerely apologize for this service interruption and the impact it is having on people from coast to coast to coast.
As our teams continue working to resolve the situation, I want to make two commitments to you:
First, we are working to fully understand the root cause of this outage and we will make all the changes necessary to ensure that in the future we meet and exceed your expectations for our networks.
Second, we will make this right for our valued customers. We will proactively apply a credit to all our customers impacted by the outage and will share more details shortly.
I take full responsibility for ensuring we at Rogers earn back your full trust, and are once again there to connect you to what matters.
Who Else Was Affected by the Outage?
Unfortunately, it wasn’t just home internet users and a handful of Tim Horton’s that didn’t have device connectivity. Another report by CBC News mentioned that a subsidiary of Rogers, Fido, was also having issues. The further time progressed, the more reports were released from various sources showing people crammed into cafes and coffee shops to use the only working Wi-Fi nearby.
So, is the Outage Still Ongoing?
In conclusion, for the most part according to Rogers Twitter update on July 9th, services have been restored for the vast majority of customers.
Following our previous updates, we have now restored services for the vast majority of our customers and our technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. pic.twitter.com/IobL7Dze6i
— RogersHelps (@RogersHelps) July 9, 2022
Hopefully, by the time Monday rolls around, all Rogers customers in Canada will have a working, stable internet connection again! Have you been affected by this massive internet outage? When you have service again…let us know in the comments below. 😉
Resources & Further Reading
Warren, T., & Lawler, R. (2022, July 8). Massive rogers outage cut off 25 percent of Canada’s internet traffic for nearly all of Friday. The Verge. Retrieved July 10, 2022, from https://www.theverge.com/2022/7/8/23199945/rogers-down-outage-internet-issues911-canada
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